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(Effective
Letters & Complaint Forms)
- Auto-Related Information and Referral
- Oregon Consumer League
Hotline: 227-3882
Mailing Address: P.O. Box 10281, Portland, OR 97296-0281
Jan Rathe
Financial Fraud Section-- Oregon Department of Justice
Attorney-General for Oregon, Consumer Complaints (8:30-12 Noon)
(Portland) 229-5576/ State of Oregon: 378-4320
Auto Dealer Problems- New Car Dealers (who may also sell used cars)
AutoCap-- New Car Dealer Complaint Line
233-5044 (Portland)
Bill Panareus
Used Car Dealers
Oregon Independent Auto Dealers Association
800-447-0302
Wanda Wahus
Automotive Consumer Action Program (AUTOCAP)
(703) 821-7144
8400 Westpark Drive
McLean, VA 22102
Better Business Bureau
Portland
226-3981
Arbitration Services
226-3981
1-800-488-4166
Better Business Bureau
AUTO LINE 1 (800) 955-5100
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
To file a claim you'll need the make, model, year, current mileage problems
listed by date you first notified the dealer or repair facility, the name and city of the
repair facility and the name and city
- where you purchased vehicle.
Tele-Consumer Hotline (202) 223-4371 (voice/TDD)
1910 K Street NW, Suite 610
Washington, DC 200006
Unsafe Cars - Department of Transportation --(202) 366-9550 (voice)
National Highway Traffic Safety Commission
Office of Public and Consumer Affairs (NOA-40)
400 7th Street SW
Washington, DC 20590
U.S. Consumer Product Safety Commission (CPSC) (10 AM - 3 PM)
Product Safety Hotline
U.S. Consumer Product Safety Commission
Washington, DC 20207
1 (800) 638-2772
1 (800) 638-8270 (TDD)
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- Title Problems
- Oregon DMV-- for title problems
Investigations: 945-5284
Vehicle Program 945-5243
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- Insurance
- Western Insurance Information Service
6355
Marianne Mecina Hoffman
Oregon Department of Business and Consumer Affairs
Insurance Division
Consumer Representative
Marcia Martin
503-378-4100
Consumer Insurance Interest Group
400 North Washington Street
Alexandria, VA 22314
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- Securities
- Department of Consumer and Business Services
Divison of Finance & Corporate Securities
350 Winter Street, NE, Room 21
Salem, OR 97310
503-378-4140
Auto insurance/ warrantee problems - Oregon Department of Consumer and Business Services
Insurance Division-- Consumer Advocate
Marcia Mason
Labor and Industries Building, Salem, 97310
503-378-4100
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- Anti-trust/ title/ general consumer fraud
- Federal Trade Commission
Seattle Office: (206) 220-6393 or (206) 220-6350
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- Unsafe Products
- U.S. Consumer Product Safety Commission (CPSC) (10 AM - 3 PM)
Product Safety Hotline
U.S. Consumer Product Safety Commission
Washington, DC 20207
1 (800) 638-2772
1 (800) 638-8270 (TDD)
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- Utilities
- Citizen's Utilities Board
921 SW Morrison
Portland, OR
227-1984
Public Utilities Commission
(no water complaints)
550 Capitol St, NE
Salem, OR 97310-1380
800-522-2404
(503) 378-6600
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- Banks
- Department of Consumer and Business Services
Divison of Finance & Corporate Securities
350 Winter Street, NE, Room 21
Salem, OR 97310
503-378-4140
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- Cable TV
- Portland Cable TV Commission
823-5385
FCC
2033 M Street, NW
Washington, DC 20036
202-418-7096
Also contact the car manufacturer
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